Privacy Notice Last updated: 27.7.26
BEN YEHUDA 98 TLVLtd., an Israeli company, company number _515533065_, with its address at ___GORDON 17___ (the "Hotel,” “we,” or “us”), respects your right to privacy. Your ability to make informed decisions regarding the use of your Personal Data (as defined below) is important to us. The purpose of this Privacy Notice (the “Privacy Notice”) is to explain the Hotel’s practices regarding the Personal Data collected when you use our Site (as defined below) and how the Hotel collects, uses, transfers, and secures the Personal Data it collects. Our Site (the “Site”) is intended to provide a convenient and secure platform for booking and purchasing accommodation and vacation packages at the Hotel. Your use of the Site of any kind, including leaving your details to contact the Hotel, constitutes your consent and approval of the terms of this Privacy Notice.). The terms “you” or “your” in this document refer to any user of the Site. For any questions or issues regarding this Privacy Notice, please contact: [HELLO@SCARLET-HOTEL.COM].
“Personal Data” means information relating to an individual, such as name, address, phone number, or email address, or as defined by law. You are not legally required to provide us with Personal Data; any provision of Personal Data is made solely with your consent. If you do not agree to provide some or all of the Personal Data, some or all of the Site and its Services may not be available to you.
1.1.Communications: When you contact us (e.g., via our “Contact Us” form, by email, or otherwise), request information, we collect the data you provide, such as your name, company (if applicable), contact details (phone, email), dates (e.g., date of birth, anniversary if you choose to provide them), postal address, and the content of your message or question. Additionally, if you upload User Content to the Site, we will also receive such Personal Data.
1.2.Registration for Newsletter and/or for our Loyalty Program: If you register to receive our publications (including newsletters), join our loyalty program, we may collect your first and last name, email address, postal address, date of birth, and anniversary date.
1.3.Activity and System Data: When you use the Site, we may automatically gather certain information about your device, such as your browser, operating system, IP address, device ID, mobile device identifiers, and/or data about your usage of the Site.
1.1. Services and Adaptations. We and our third-party service providers use the Personal Data we collect for the following purposes: (1) to provide you with access to the Site and provision of Services at the Hotel; (2) granting rights and benefits related to
participation in our loyalty program; (3) providing support and assistance in resolving issues you or other users may encounter; (4) contacting you if necessary; (5) addressing inquiries, including those submitted via the Site, and responding accordingly; (6) preventing fraud attempts and safeguarding the security of the Site, as well as addressing any issues related to the Site; (7) managing the Hotel and its business operations, including customer retention, analyzing usage patterns on the Site, forecasting customer needs (including potential cancellations), and identifying market and customer trends and preferences; and (8) creating Lookalike Audiences that enable us to identify new potential customers with characteristics similar to our existing customers.
1.2. Internal Needs. We may use your Personal Data for internal purposes, including for the development of new Services and/or content and/or for the offering of new products, improving the Site or our Services and adapting them to our needs and/or those of the users, developing new products or Services, analyzing activity volumes, performing financial assessments and forecasts, evaluating customer usage potential, using certain Personal Data for research, development and testing purposes, and adjusting server capacity to anticipated workloads.
1.3. Statistical Information and Analytics We and/or our service providers use analytics tools to collect and analyze information about the use of the Site, such as the frequency of user visits, the pages viewed, and the websites or applications used before visiting the Site. By analyzing the information we collect, we may compile statistical data across various platforms and users, which helps us improve the Site or our Services, understand customer trends and needs, consider new products and Services, create Lookalike Audiences to identify and advertise the Hotel’s Services to potential customers, and adapt existing products and Services to customer preferences. Such analytics tools include, among others, “Google Analytics.” Additional information about how Google collects data and how you can control such use can be found in Google’s policy:
https://policies.google.com/technologies/partner-sites.
1.4. Marketing. Subject to your consent, we may use your Personal Data to send newsletters. If you no longer wish to receive such emails, you may request to be removed from our mailing list by clicking the unsubscribe link included in the message and/or by following any other instructions provided in the communication. We may also use your Personal Data to provide you with targeted offers and/or advertisements from third parties, in accordance with your personal preferences.
1.1. Access-Holders at Hotel: Access-holders are Hotel personnel who are allowed access to Personal Data. As of the date of this Privacy Notice, typical access-holders include (without limitation): reservations managers, front-desk staff and managers, housekeeping staff, food and beverages staff. The identity and/or type of access holders may change over time according to our business needs. If there is a material change, we will use commercially reasonable efforts to update you.
1.2. Affiliates: We share information, including your Personal Data, with our parent and/or subsidiaries and affiliated companies where necessary to provide you with the Services, Site, and/or to manage our business. They may be located in countries other than the State of Israel.
1.3.Service Providers and Subcontractors:
1.3.1.We may share information, including Personal Data, with service providers and other third parties (“Third-Party Providers”), who may use the information to: (1) assist us in operating the Site and/or provide the Services; (2) help us understand the use of the Site; and (3) provide you with direct marketing based on your personal preferences on our Site and on other sites and/or applications you choose to visit.
Type of Service: | Description | Personal Data Shared |
Cloud Computing | We use service providers | All Personal Data that we |
Customer Relationship | We use an external CRM tool your name, company, email | |
Email Marketing | We use an independent | Your name and email |
Payment Processors | When you make a payment | The details of your payment. |
Bookkeeping Services | We use the services of a | Your name, age, marital |
Analytics Providers | We use a service provider to Statistical data as detailed in | |
Online Advertising | External service providers | Statistical data as detailed in |
Third-Party AI Tools | We use third-party AI tools | All Personal Data you |
Room Booking Services | We use a platform for | Name, email, phone, and |
Property management | We use providers who | All Personal Data provided |
Spa management system | We use providers who | All Personal Data provided in |
Guest communications | We use providers who | All data you provide, |
Subcontractors | [Describe subcontracting |
1.1.
1.1.1.Third-Party Providers may be located in countries other than the State of Israel. All authorized third parties will be subject to confidentiality obligations and restrictions on the use of Personal Data. Nevertheless, some of these countries may provide levels of protection for Personal Data or other information that are not equivalent to the level of protection in the State of Israel, and you hereby consent to the transfer of your Personal Data to such countries.
1.2. Business Transfers. Our databases (which include your Personal Data) may be disclosed and/or transferred as part of, or during negotiations of, any merger, sale of the Hotel's assets, or acquisition (including in cases of liquidation), including after the consummation of any of the above. In such case, your Personal Data shall continue being subject to the provisions of this Privacy Notice.
1.3. Advertisers. When you click on an ad, whether or not it's on our Site or on another website, the relevant advertiser will be alerted that someone has visited the page on which the relevant advertisement was displayed, and may be able to identify that it was you by using certain mechanisms, like cookies (as detailed in Section 7 below).
1.4. Transfer of Personal Data for Law Enforcement Purposes. We will cooperate with law enforcement authorities or any judicial order requiring or instructing us to disclose the identity, behavior, digital content, or any other Personal Data of any user suspected of engaging in actions that appear to be unlawful or in violation of the
law. In addition, we may share your Personal Data with third parties if we believe in good faith that such disclosure is appropriate and intended to protect our rights, property, or safety (including the enforcement of this Privacy Notice and/or the Terms), or to protect the rights, property, or safety of third parties.
1.5. Additional Disclosures. We will transfer your Personal Data to relevant third parties in cases where: (1) the Hotel determines that any of your actions on the Site violate the Terms or were carried out in order to commit fraud of any kind; or (2) the Hotel is subject to legal proceedings (administrative, criminal, or civil) as a result of actions
you performed through the Site.
note that some features of the Site may not function properly if you disable or remove cookies.
The cookies we use may change from time to time. The types of cookies we generally use fall into the following categories:
Type of | Why We Use These Cookies |
Necessary | These cookies are necessary in order to allow the Site to work correctly. |
Functionality | These cookies remember your preferences from one visit to the next. |
Security | These cookies help us recognize you and prevent other users from altering |
Analytics | These cookies help us understand how all users interact with our Site. This |
Advertising | These cookies help us display advertisements that may be relevant to you |
We use cookies to improve your experience on our website. Please select which types of cookies you allow us to use.